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Sales Support Agent - Join the Ride1UP Team!

Ride1Up is a leading e-commerce company focused on the sale of electric bikes direct to consumer. This is a unique opportunity for a sales professional to join a fun, fast paced industry while gaining valuable e-commerce operations experience.  Bike experience is not required but we are looking for motivated individuals looking learn!

The Sales Support Agent will be primarily be responsible for in-bound email/phone customer inquiries including product inquiries/availability, customer order management and support sales and marketing efforts. Candidates must be able to work independently in a remote team environment which includes high volumes of emails, Slack messaging and Zoom calls.


– Ability to work from home, this position is completely remote.
– Room for growth and upward mobility in a scaling company.
– Somewhat flexible schedule. (can adjust hours and days worked with experience)
– Gain an intimate understanding of eCommerce operations, eBike industry, and garner sales experience.

– Excellent communication skills, including written and verbal. (E-Bike experience preferred)
– M-F work hour availability.
– Fast typing. 70-100 WPM with great writing and critical thinking skills.
– Ability to problem solve, be a team player and deal with customer issues with a smile.
– Sales and customer experience background.

– Freshdesk (or Zendesk) experience.
– Positive and friendly attitude and ability to handle critique and/or customer complaints in stride.
– eCommerce experience, WordPress, WooCommerce, Grasshopper, Paypal.
– Passion for eBikes and our environmental mission.
– Sales and customer experience background.

Hourly $15-$18 w/Health benefits – Depending on location, experience and desired work schedule.
Full time position – Will be considered for part time position if applicable

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