If you are not satisfied with your flower shipment, please call FiftyFlowers IMMEDIATELY after opening your boxes at 1.877 50 ROSES (507-6737) AND email us to firstname.lastname@example.org. All complaints must be communicated verbally and accompanied with digital pictures indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim, we will request digital pictures and/or return of all product (for quality inspection). We do not guarantee color tone matches. Flowers are a natural product and vary in color from season to season.
It is the customer's responsibility to properly care for flowers. FiftyFlowers is not liable for products mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care. Please read the detailed Guarantee Page here for what we do and do not cover under our guarantee.